Communication is at the heart of all professional interactions. Whether it’s during a negotiation, performance review, meeting or simple exchange, difficult conversations can arise at any time. Whether it’s to resolve a conflict, provide critical feedback or address a sensitive issue, these conversations are often unavoidable.

Difficult communication at work is often a major barrier to effective collaboration and a harmonious work environment. Yet, when overcome, it provides an opportunity to strengthen relationships, solve problems and foster greater mutual understanding. So knowing how to manage it is essential. In this training course, we will explore the key principles to keep in mind when dealing with difficult discussions at work.

This training course is for anyone who wants to improve their communication skills to successfully manage difficult conversations in the workplace. Whether you are a supervisor, employee or team member, this course will help you navigate complex communication situations with confidence.