From the Impact & Influence collection
How to overcome difficult conversations
Difficult conversations can be barriers to collaboration, but also opportunities to strengthen relationships and solve problems. Find out how to turn obstacles into opportunities for growth with this training course.
This training is designed to give participants the skills they need to navigate difficult conversations effectively. By addressing aspects such as managing emotions, courage, preparation and interacting with others, participants will learn how to turn difficult conversations into opportunities for growth and improved relationships.
Understand how human thought works and learn how to maximize your attention span, using this knowledge as a foundation for navigating difficult conversations.
Develop skills to effectively manage emotions, both your own and those of others, during difficult conversations.
Cultivate the courage to engage in difficult conversations, including sensitive or controversial topics.
Master the preparation of a difficult communication, including planning, choosing the right time and place, and reflecting on the appropriate communication style.
Acquire the skills to interact effectively with your interlocutor in a difficult conversation, recognizing and responding to their needs and concerns.
Total duration approx. 1 hour
Part 1: Mindfulness
This part serves as an essential foundation for the rest of the course.
- How human beings think.
- Your attention span.
Part 2: Overcoming difficult conversations
- Managing emotions.
- Show courage.
- Preparing for difficult communication.
- Meet your contact.
- Points to remember.
Each course is available in 3 formats: a video to watch, the audio track to download, or complete course notes. So you can adopt the learning mode that best suits your preferences.
Online training allows you to choose the most convenient time for you to acquire new knowledge.
What’s more, you’ll benefit from automatic updates and be able to consult content as often as you like.
Whatever your job or position, this training will be relevant.
It is designed to equip you with the tools you need to make a difference and exert a positive influence in your professional and personal environment.
Get invaluable advice.
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